Hello,
I recently purchased a second-hand AP305C. The previous owner confirmed that they have already removed the device from their ExtremeCloud IQ account, but I am still unable to onboard it.
When trying to add the device, I get the specific error: 'A stale record of the device was found in the redirector'.
I have physical possession of the device and I can provide the Serial Number and a photo of the sticker as proof of ownership.
For security reasons, I do not want to post the Serial Number publicly. Could a moderator please send me a Private Message so I can send the details to clear the redirector?
Thank you.
