Onboarding fail - stale record of the device was found in the redirector.

[jkebir-network]

Hello team, 

I have an issue with three access point we just purchased: 

S/N: WM052230W-30718

S/N: WM052230W-31056

When I'm trying to add them in my ExtremCloudIQ portal it says "stale record of the device was found in the redirector."

Thanks in advance. 

Regards

[Doug]

Hello, 

I would suggest contacting our GTAC for assistance with this request. It's not something that can be done via our community page.  

https://extreme-networks.my.site.com/ExtrArticleDetail?an=000080454

Regards,