Onboarding issue

[shameerg]

I am trying to onboard devices via .csv, however i'm getting the following popup message:
The following devices failed:
HOSTNAME undefined
PVMS-OFFICE1-410undefined
PVMS-OFFICE2-410undefined
PVMS-CAFE1-410undefined
PVMS-CAFE2-410undefined
PVMS-LD-305undefined
PVMS-SPEECH-305undefined
PVMS-MEDIACENTER1-410undefined
PVMS-MEDIACENTER2-410undefined
PVMS-CR1-305undefined
PVMS-CR2-305undefined
PVMS-SCICR-305undefined
PVMS-ART-305undefined
PVMS-VETCH-410undefined
PVMS-CR3-305undefined
PVMS-SCILAB-305undefined
PVMS-CR4-305undefined
PVMS-CR5-305undefined
PVMS-CR57-305undefined
PVMS-CR8-305undefined
PVMS-GYM2-410undefined
PVMS-GYM1-410undefined

If I onboard one at a time via SN, they add successfully. However, then they just have the following message:
This device has not yet made a connection with ExtremeCloud IQ. It can take up to 10 minutes for a device to appear after the initial onboarding process. If the device has not successfully connected after 10 minutes, follow this link for more information: https://extremeportal.force.com/ExtrArticleDetail?an=000099673

I have previously onboarded successfully with a similar file.

[jlb1517]

Commenting in case someone else runs into this issue. I had this problem while onboarding my APs. I followed the template provided, removed the fluff instructions and columns I didn't need and so on. Same result as OP appeard where I had my Hostname coupled with "undefined" right next to it. I got creative and removed the row with the headers "HostName" and "SerialNumber". The serial number was displayed, but still with an undefined hostname. I put the headers back, but swapped the columns for the HostName and SerialNumber. Suddenly, I have the desired Hostnames and all of the serial numbers loaded successfully! I don't know why this worked--if something with the programming is goofed up and never caught or what. But that's what I did to get all 70 of my organization's new AP's in ExremeCloud IQ. 

[MikeC]

Shameer,

 This is correct, if you have already added the devices manually the .csv file will encounter that error as it cannot add equipment that is already present. You can either adjust the .csv to remove the already added entries or as you suggested, remove the manually added devices so that the entire .csv imports.

-Mike Coughlin

[shameerg]

Hello Sam, 

Thanks for your help. One other question - Extreme Support Engineer came back and had me modify my .csv file to remedy the issue. However, my issue is this now. In order to get AP's online and servicing clients (while I waited to hear back regarding the onboarding issue), I manually add 10 AP's at a time via SN with location and Network Policy. Now when I upload the .csv it tells me the devices were previously onboarded - device failure. I just need to change the hostnames for these AP's. Will they need to be completely removed and onboarded again?

[shameerg]

Opened a support case. Thank you.