Problem with AP7131 and XIQ

[Kosiarek]

Hi. I cannot connect the AP7131 (wing) to the XIQ account. I do as below and unfortunately my VC doesn't connect to XIQ. What am I doing wrong ?

https://extremeportal.force.com/ExtrArticleDetail?an=000079429&q=show%20run%20nsight-policy%20xiq

[Adam_Minowski]

Not true

[Kosiarek]

Hi. Thank you so much for help. Christopher, thanks for checking the possibility of connecting AP7131 to XIQ. DNS seems okay - DHCP assigned addresses as below. Moreover, as you can see, it resolves names correctly.

Ash, Ovais - I checked the router configuration once again - I do not limit the traffic on the ports there. Somehow I did not think before that my ISP can cut selected ports. My LTE router gets an address from DHCP, which is routed inside the provider's network to another address as below. Unfortunately, it looks like key ports are closed there. In fact, it would explain why my VC cannot be connected to the XIQ. I do not understand how my AP305 properly connected to XIQ the same way - if the ports are blocked.

Regards

Greg

[Christopher_Fra · Accepted solution]

I just tested AP7131 v5.8.6.13 VC and no issues with onboarding to XIQ:

The error that you provided is due to NO valid DNS entries on the AP. 

[Christopher_Fra]

I have checked with the Extreme Wireless Product Line Manager (PLM) team and received the following:

There are NO plans to deprecate WING management from XIQ. WING VC visibility is and will continue to be supported in XIQ.

WING VC is however not supported in Universal AP models (305C/X, AP410C/S6/S12, AP302W).