Extreme Networks

dbman73 · ‎05-18-2021

Hi everyone,

I have bought 6 used AP230 and I am trying to connect to Extreme IQ Connect software.

During onboarding I have received the note: “The device appears to be in use by another VIQ”.

S/N :
02301506172873
02301506173670
02301506173664
02301506173702
02301506173707
02301506173055

Can anyone help me to solve this problem.

Thanks.

SamPirok · ‎07-16-2021

Hello, thank you again for your patience here, I’m sorry for the long wait. I’ve emailed the original owner and the account team several times, but I have not heard back from either party. At this point, we will want to reach out to your local sales engineer (SE) to see if they can help us get approval for a transfer of ownership for these devices. If you can let me know generally where you are located, I will find a local SE for you to speak to.

View solution in original post

SamPirok · ‎08-23-2021

Thanks for your patience here, I’ve just sent over the name and email of your local sales engineer. Please let me know if I can help with anything else. I really appreciate your patience through this process!

dbman73 · ‎08-19-2021

Hi Sam,

I am located in British Columbia.

Thanks.

SamPirok · ‎07-16-2021

Hello, thank you again for your patience here, I’m sorry for the long wait. I’ve emailed the original owner and the account team several times, but I have not heard back from either party. At this point, we will want to reach out to your local sales engineer (SE) to see if they can help us get approval for a transfer of ownership for these devices. If you can let me know generally where you are located, I will find a local SE for you to speak to.

SamPirok · ‎05-24-2021

Hey there, I have emailed the original owner a few times, and I’ve reached out to the account owner internally as well. I’ll let you know as soon as I hear more. Thank you for your patience.