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The device appears to be in use by another VIQ.

The device appears to be in use by another VIQ.

JacksonZ
New Contributor
Hi Community,
I wanted to register my Aerohive AP230 on ExtremeCloud, but I get the error:
The device appears to be in use by another VIQ. 
Serial number: 02301507081092,02301412030636,02301409260085
Many thanks in advance.
 
Regards,
Jackson
1 REPLY 1

SamPirok
Community Manager Community Manager
Community Manager
Thank you for providing those serial numbers. I see these devices as still registered to their original owner in our system. I will need to get permission from the original owner to transfer these devices over to you. I have emailed the original owner now, and will let you know as soon as I hear back. If you are still in contact with the original owner and can encourage them to reply to my email, that may help move things along a bit. Please feel free to check in with me here for an update any time.
GTM-P2G8KFN