Hi Greg, thanks for providing that serial number. I see that device still registered to a previous owner, so we will need to get permission to remove the old record for you. I've reached out to the original owner now. If they don't respond, we'll need to reach out to their old account team to see if they can help us instead. If they can't help us, we'll go to your local sales team and start an official transfer of ownership request without the original owner, which I can help you get started as well. This may take some time depending on how responsive all parties are, but we can certainly help you get that device up and running. Please feel free to check in with me here any time for an update.
