The device appears to be in use by another VIQ

[Anonymous]

Hi, when I try to register my Aerohive AP230 in ExtremeCloudIQ i get the following error:

• 02301407210143 The device appears to be in use by another VIQ.

The device’s serial number is 02301407210143

Many thanks in advance

Chris

[Dilraj_Singh_Kh]

Hi Chris,

As per our database, this serial number seems to be tied to the below VIQ:

VHM/VIQ ID: VHM-KFX2MQ
Owner: H2_Consultancy1

You might want to identify this VIQ and remove it from there before you can on-board it to another one.

Regards,
DILRAJ