Extreme Control printers losing connection, state "The session is no longer active due to: User-Request."

[Mark_van_Strien]

Hi,

I am facing some strange thing.

using MAC authentication on a ERS4900 switch for a Canon printer, the printer is losing connections after a while and the state description in XMC Control is “The session is no longer active due to: User-Request.”

what can cause this and how to avoid it?

kind regards

Mark van Strien

[Mark_van_Strien]

Hello Stephan,

Thanks for helping with this.

If I toggle the port and the authentication is done output of the command shows mac

Port Client MAC Address State                                     Vid  Pri

---- ------------------ ----------------------------------------- ---- ---

1    00:BB:C1:74:8A:3B  Authenticated By RADIUS                   102  0 

After the connection is lost there are no items in the table.

Regards

Mark van Strien

[StephanH]

I am not sure if that command is still available.

Can you try “show eapol multihost non-eap-mac status <portid>” if the client is running and if the clients is deauthenticated on the ERS.

Is there a MAC on the port in case of the failure?

[Mark_van_Strien]

Hello Stephan,

Thanks for the answer!
Stand-by of the printer is a possibility but even with a permanent ping the printer it is losing connection.
And the printers without port authentication don’t lose the ping or connection if they are in stand-by mode.

So it looks like the switch is reacting to the printer or having a timeoute. Is there a way to stop that from happening?

Kind regards

Mark

[StephanH]

Hello Mark,

Is it possible that the printer goes into stand by? Or just the network interface of the printer?

If you want to test you can try to do permanent ping to the printer and check if the behaviour is different.