my Extreme summit x450a-48tDC does not want to boot

[Mohamed]

i have an Extreme summit x450a-48tDC switch, when i power up the switch and connect my laptop through console, i receive nothing on the screen, its like the switch doesnt boot and doesnt interact with me, i tried to press Enter many times but nothing appears, so please can you help me on this one.

[Mohamed]

thanks very much

[Paul_Russo]

Hey Mohamed

The best way to get it RMAed is to call 1 800 998 2408 or if you have a service account you can go to this link and log into esupport and open a case online

http://www.extremenetworks.com/support/

Good luck
P

[Mohamed]

i have done another activity on another Switch and yes the cable and the emulator is working fine, but please Mr. Paul please if you can give me a link so i can get more information about RMAed, thanks alot for your support

[Paul_Russo]

Hey Mohamed

if the switch is booting and the LEDs appear normal Then I am suspicious I have never seen an issue where the serial port is bad.

Do you have another switch to verify the cable and terminal emulator. If you are comfortable that it is set up correctly then I agree with Sumit that this should be RMAed.

P