SOFTWARE FAILURE HAS BEEN DETECTED IN THE SYSTEM

[surender_lakra]

Getting SOFTWARE FAILURE HAS BEEN DETECTED IN THE SYSTEM error while login into the Alpine Switch

[Drew_C]

Hi Surender,
In addition to Raymond's recommendations, you may also find the crash information in the log.

If a reboot doesn't help, you may want to attempt to clear the error from the system using these commands:

code:

clear log diag-status clear log static clear log messages memory-buffer clear log messages nvram

This will clear ALL log messages in the system. If the problem persists after another reboot, I would suggest running diagnostics to determine if you're experiencing a hardware failure.

Also of note, this hardware is nearing End-of-Life and will no longer be supported by GTAC nor stocked in the RMA depots. Some specific cards have already gone EOL, with the remainder ending on 6/30.
The full list can be found here: https://www.extremenetworks.com/wp-content/uploads/resources/EOSL/Product_EOL_Published_Report.pdf

[surender_lakra]

Its showing only one task tFdbSyncTa as suspended. However, when check below link, it says Under normal operation, only two tasks have status of “SUSPEND”, tShell and tFdbSyncTask.

http://bbs.net130.com/archive/index.php/t-200003.html

Total number of tasks: 86
Task Name Task Id Task PC Status % CPU Max % util
==========================================================================
tBGTask 873ef730 80d3c008 READY 98 98
tExcTask 821368c0 80d4d37c PEND 0 0
tLogTask 82121cb0 80d4d37c PEND 0 0
tSlowTimer 82186980 80d4d37c PEND 0 1
tFastTimer 821b8c40 80d4d37c PEND 0 0
tTimeout 821bcf00 80d4d37c PEND 0 0
tEMSOutput 8213e980 80d4d37c PEND 0 0
tEMSFilter 82143980 80d4d37c PEND+T 0 1
tlogpoll 82147090 80d3c1d4 DELAY 0 0
tledPollTa 8214e920 80d4d37c PEND 0 0
tFdbAgeTas 8386b780 80d4d37c PEND 0 0
tFdbMacLoc 8386fa40 80d4d37c PEND 0 0
tipFdbAgeT 83873d00 80d4d37c PEND 0 0
tipsubFdbA 83877fc0 80d4d37c PEND 0 0
tFdbSyncTa 8387d0a0 80d3ba10 SUSPEND 0 0
tFdbScanTa 822dc9d0 80d4d37c PEND 0 0
tTrxdiagTa 822e09d0 80d4d37c PEND 0 0
tAsyncSave 83896060 80d4d37c PEND 0 0
tpifstate 84a3d550 80d4d37c PEND 0 0
tbgpTask 857d4840 80d00d34 PEND+T 0 0
Press 'h' for help

[Raymond_van_Dij]

Hi Surender,

This message is seen when there is a software task crash on the system.

you can check which task,by using the TOP command and look for a task that is in suspended mode.

The only way to recover from a task crash is to reboot the system.

Regards,

Raymond van Dijk