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Summit x450a-48t Infinite reboot How do I fix it?

Summit x450a-48t Infinite reboot How do I fix it?

jung_yoon_Lee
New Contributor

‎06-15-2017 11:13 PM

Summit x450a-48t It will reboot continuously at boot time

Extreme Networks

* Summit X *
Version 1.0.3.1 Branch trunk by release-manager on Fri 04/20/07
Copyright 2003-2007, Extreme Networks, Inc.

Press and hold the to enter the bootstrap.

Starting Default Bootloader ...

Extreme Networks


Running POST... PASSED

Version 1.0.5.5 Branch trunk by release-manager on Fri 12/05/08
Copyright 2003-2008, Extreme Networks, Inc.
Single Processor System Initializing...

Press and hold the to enter the bootrom.

Loading EXOS Image ...-

Running Image ...PCI: device 00:04.0 has unknown header type 7f, ignoring.
PCI: device 00:05.0 has unknown header type 7f, ignoring.

Starting ExtremeXOS 12.3.2b5
Copyright (C) 1996-2009 Extreme Networks. All rights reserved.
Protected by US Patent Nos: 6,678,248; 6,104,700; 6,766,482; 6,618,388; 6,034,957; 6,859,438; 6,912,592; 6,954,436; 6,977,891; 6,980,550; 6,981,174; 7,003,705; 7,017,082; 7,046,665; 7,126,923; 7,142,509; 7,149,217; 7,152,124; 7,154,861; 7,245,619; 7,245,629; 7,269,135.

STM: bcm_rx_register for unit 1 failed!
STM: bcm_linkscan_register failed for unit 1!
Unhandled page fault at 00000000, epc=00000000, ra=c09c90a8
Oops in fault.c:do_page_fault, line 225:

$0 : 00000000 c0fe2130 00000000 c0fe2188 c0fe2188 00000010 c105c434 00000000
$8 : 00000000 802c6890 00000018 8034b1f0 c105edad 00020009 00000000 c105e988
$16: 00000000 c105e918 8090c000 00000000 c09c9074 80139e2c 801195bc 801195bc
$24: 00000008 2ad34130 8acc0000 8acc1d88 00000000 c09c90a8
Hi : 00000000
Lo : 00000010
epc : 00000000 0x0
ra : c09c90a8 soc_cm_salloc+0x34/0x0 [linux-bcm-diag-full]
epc : 00000000 Not tainted
Status: 30001f03
Cause : 00800008
Stack: (0x8acc1d88)
Maximum of 100 lines to follow
8acc1d88: 801195bc 801195bc 00000000 8022f248 c10568ac 80113ef8 802c67a0 c105e918
8acc1da8: c105e830 80139e8c 00000000 c105e918 00000000 00000000 00000000 c1056ba8
8acc1dc8: 8034a50c c105e7c0 00000005 00000001 c105e914 801278e0 802256b8 c10563f0
8acc1de8: 00000000 80222544 c105e7c0 ffffffff 80225878 80225870 c105e838 c105e7c0
8acc1e08: c105e830 00000001 c105e914 80000000 c105b624 00000060 8b41bb20 00000004
8acc1e28: 89821000 100f11c8 100f9bd8 8013e3a0 c105ea86 80113098 ffffffea c1056000
8acc1e48: 00000004 00000060 8b41bb20 00000004 89821000 100f11c8 100f9bd8 8011aef0
8acc1e68: 8acc0000 8b13c420 80320bc0 80320bdc 00000060 c104b000 c1056060 00009194
8acc1e88 - 8acc1ec4: 00000000 (2 lines)
8acc1ec8: 00000000 00000000 00000000 00000000 89823000 80320bc0 100f1168 100d1380
8acc1ee8: c1056000 100d1178 00009194 7fff7a14 00000004 00000005 7fff5568 8010af60
8acc1f08: 7fff32e0 00001000 100f73c8 100dc890 1000bac0 00000000 00000000 7fff7a14
8acc1f28: 8010b4d4 80113ef8 00001020 100d1178 100f1168 00000000 ffffffff 00000000
8acc1f48: 00000000 2ade4328 00000fa0 00000000 00001020 100d1178 100f1168 00000000
8acc1f68: 00001f00 8b13c4e0 100f1160 00000001 2addfbec 00020009 00000000 00000000
8acc1f88: 100f73c8 100dc890 00002560 100f73c8 00009194 7fff7a14 00000004 00000005
8acc1fa8: 00000008 2ad34130 00000000 00000000 2ade9b40 7fff54c0 7fff5568 004a0fc4
8acc1fc8: 4672619f 0877c629 2ad34144 80092448 20001f13 00800020 2ade7210 2acfccf0

Call Trace (0x8acc1d88):
@[<00000000>]-0x0
[<8acc1d8c = 801195bc>] printk+0x0/0x2a8
[<8acc1d90 = 801195bc>] printk+0x0/0x2a8
[<8acc1d98 = 8022f248>] rtmsg_ifinfo+0x80/0xd8
[<8acc1d9c = c10568ac>] ocpd_release_tx_buffers+0x248/0x0 [ocpd]
[<8acc1da0 = 80113ef8>] nopage_tlbs+0x104/0x10c
[<8acc1da4 = 802c67a0>] memset+0x0/0x1c
[<8acc1da8 = c105e918>] dev_ocpd+0x158/0x0 [ocpd]
[<8acc1dac = c105e830>] dev_ocpd+0x70/0x0 [ocpd]
[<8acc1db0 = 80139e8c>] kmalloc+0x60/0x68
[<8acc1db8 = c105e918>] dev_ocpd+0x158/0x0 [ocpd]
[<8acc1dc8 = c1056ba8>] ocpd_init_tx_buffers+0xc0/0x0 [ocpd]
[<8acc1dd0 = c105e7c0>] dev_ocpd+0x0/0x0 [ocpd]
[<8acc1ddc = c105e914>] dev_ocpd+0x154/0x0 [ocpd]
[<8acc1de0 = 801278e0>] notifier_call_chain+0x3c/0x74
[<8acc1de4 = 802256b8>] dev_new_index+0x2c/0x50
[<8acc1de8 = c10563f0>] ocpd_init_device+0x58/0x0 [ocpd]
[<8acc1df0 = 80222544>] __dev_get_by_name+0x10/0x1c
[<8acc1df4 = c105e7c0>] dev_ocpd+0x0/0x0 [ocpd]
[<8acc1dfc = 80225878>] register_netdevice+0x19c/0x1e0
[<8acc1e00 = 80225870>] register_netdevice+0x194/0x1e0
[<8acc1e04 = c105e838>] dev_ocpd+0x78/0x0 [ocpd]
[<8acc1e08 = c105e7c0>] dev_ocpd+0x0/0x0 [ocpd]
[<8acc1e0c = c105e830>] dev_ocpd+0x70/0x0 [ocpd]
[<8acc1e14 = c105e914>] dev_ocpd+0x154/0x0 [ocpd]
[<8acc1e1c = c105b624>] ocpd_tx_ring_len+0x840/0x0 [ocpd]
[<8acc1e38 = 8013e3a0>] __free_pages+0x4c/0x54
[<8acc1e3c = c105ea86>] EXOS_IOVersion+0x3a/0x0 [ocpd]
[<8acc1e40 = 80113098>] sb1_flush_icache_range+0x38/0x58
[<8acc1e48 = c1056000>] kIcmActiveSortSlotArray+0x1a30/0x0 [kicm]
[<8acc1e68 = 8011aef0>] s

Extreme Networks

* Summit X *
Version 1.0.3.1 Branch trunk by release-manager on Fri 04/20/07
Copyright 2003-2007, Extreme Networks, Inc.

Press and hold the to enter the bootstrap.

Starting Default Bootloader ...

Extreme Networks


Running POST... PASSED

Version 1.0.5.5 Branch trunk by release-manager on Fri 12/05/08
Copyright 2003-2008, Extreme Networks, Inc.
Single Processor System Initializing...

Press and hold the to enter the bootrom.

Loading EXOS Image ...-

Running Image ...PCI: device 00:04.0 has unknown header type 7f, ignoring.
PCI: device 00:05.0 has unknown header type 7f, ignoring.

find: /scratch/intern: No such file or directory
cp: unable to open '/scratch/intern/core.nvram.1': No such file or directory
Starting ExtremeXOS 12.3.2b5
Copyright (C) 1996-2009 Extreme Networks. All rights reserved.
Protected by US Patent Nos: 6,678,248; 6,104,700; 6,766,482; 6,618,388; 6,034,957; 6,859,438; 6,912,592; 6,954,436; 6,977,891; 6,980,550; 6,981,174; 7,003,705; 7,017,082; 7,046,665; 7,126,923; 7,142,509; 7,149,217; 7,152,124; 7,154,861; 7,245,619; 7,245,629; 7,269,135.

STM: bcm_rx_register for unit 1 failed!
STM: bcm_linkscan_register failed for unit 1!
Unhandled page fault at 00000000, epc=00000000, ra=c09c90a8
Oops in fault.c:do_page_fault, line 225:

$0 : 00000000 c0fe2130 00000000 c0fe2188 c0fe2188 00000010 c105c434 00000000
$8 : 00000000 802c6890 00000018 8034b1f0 c105edad 00020009 00000000 c105e988
$16: 00000000 c105e918 8090c000 00000000 c09c9074 80139e2c 801195bc 801195bc
$24: 00000008 2ad34130 8accc000 8accdd88 00000000 c09c90a8
Hi : 00000000
Lo : 00000010
epc : 00000000 0x0
ra : c09c90a8 soc_cm_salloc+0x34/0x0 [linux-bcm-diag-full]
epc : 00000000 Not tainted
Status: 30001f03
Cause : 00800008
Stack: (0x8accdd88)
Maximum of 100 lines to follow
8accdd88: 801195bc 801195bc 00000000 8022f248 c10568ac 0000799a 802c67a0 c105e918
8accdda8: c105e830 80139e8c 00000000 c105e918 00000000 00000000 00000000 c1056ba8
8accddc8: 8034a50c c105e7c0 00000005 00000001 c105e914 801278e0 802256b8 c10563f0
8accdde8: 00000000 80222544 c105e7c0 ffffffff 80225878 80225870 c105e838 c105e7c0
8accde08: c105e830 00000001 c105e914 80000000 c105b624 00000060 8b404b20 00000004
8accde28: 8981e000 100f11c8 100f9bd8 8013e3a0 c105ea86 80113098 ffffffea c1056000
8accde48: 00000004 00000060 8b404b20 00000004 8981e000 100f11c8 100f9bd8 8011aef0
8accde68: 8accc000 8b07d120 80320bc0 80320bdc 00000060 c104b000 c1056060 00009194
8accde88 - 8accdec4: 00000000 (2 lines)
8accdec8: 00000000 00000000 00000000 00000000 89820000 80320bc0 100f1168 100d1380
8accdee8: c1056000 100d1178 00009194 7fff7a14 00000004 00000005 7fff5568 8010af60
8accdf08: 7fff32e0 00001000 100f73c8 100dc890 1000bac0 00000000 00000000 7fff7a14
8accdf28: 8010b4d4 80113ef8 00001020 100d1178 100f1168 00000000 ffffffff 00000000
8accdf48: 00000000 2ade4328 00000fa0 00000000 00001020 100d1178 100f1168 00000000
8accdf68: 00001f00 8b07d0c0 100f1160 00000001 2addfbec 00020009 00000000 00000000
8accdf88: 100f73c8 100dc890 00002560 100f73c8 00009194 7fff7a14 00000004 00000005
8accdfa8: 00000008 2ad34130 00000000 00000000 2ade9b40 7fff54c0 7fff5568 004a0fc4
8accdfc8: 4672619f 0877c629 2ad34144 80092448 20001f13 00800020 00000000 00000000

Call Trace (0x8accdd88):
@[<00000000>]-0x0
[<8accdd8c = 801195bc>] printk+0x0/0x2a8
[<8accdd90 = 801195bc>] printk+0x0/0x2a8
[<8accdd98 = 8022f248>] rtmsg_ifinfo+0x80/0xd8
[<8accdd9c = c10568ac>] ocpd_release_tx_buffers+0x248/0x0 [ocpd]
[<8accdda4 = 802c67a0>] memset+0x0/0x1c
[<8accdda8 = c105e918>] dev_ocpd+0x158/0x0 [ocpd]
[<8accddac = c105e830>] dev_ocpd+0x70/0x0 [ocpd]
[<8accddb0 = 80139e8c>] kmalloc+0x60/0x68
[<8accddb8 = c105e918>] dev_ocpd+0x158/0x0 [ocpd]
[<8accddc8 = c1056ba8>] ocpd_init_tx_buffers+0xc0/0x0 [ocpd]
[<8accddd0 = c105e7c0>] dev_ocpd+0x0/0x0 [ocpd]
[<8accdddc = c105e914>] dev_ocpd+0x154/0x0 [ocpd]
[<8accdde0 = 801278e0>] notifier_call_chain+0x3c/0x74
[<8accdde4 = 802256b8>] dev_new_index+0x2c/0x50
[<8accdde8 = c10563f0>] ocpd_init_device+0x58/0x0 [ocpd]
[<8accddf0 = 80222544>] __dev_get_by_name+0x10/0x1c
[<8accddf4 = c105e7c0>] dev_ocpd+0x0/0x0 [ocpd]
[<8accddfc = 80225878>] register_netdevice+0x19c/0x1e0
[<8accde00 = 80225870>] register_netdevice+0x194/0x1e0
[<8accde04 = c105e838>] dev_ocpd+0x78/0x0 [ocpd]
[<8accde08 = c105e7c0>] dev_ocpd+0x0/0x0 [ocpd]
[<8accde0c = c105e830>] dev_ocpd+0x70/0x0 [ocpd]
[<8accde14 = c105e914>] dev_ocpd+0x154/0x0 [ocpd]
[<8accde1c = c105b624>] ocpd_tx_ring_len+0x840/0x0 [ocpd]
[<8accde38 = 8013e3a0>] __free_pages+0x4c/0x54
[<8accde3c = c105ea86>] EXOS_IOVersion+0x3a/0x0 [ocpd]
[<8accde40 = 80113098>] sb1_flush_icache_range+0x38/0x58
[<8accde48 = c1056000>] kIcmActiveSortSlotArray+0x1a30/0x0 [kicm]
[<8accde68 = 8011aef0>] sys_init_module+0x830/0x908
[<8accde80 = c104b000

Extreme Networks

* Summit X *
Version 1.0.3.1 Branch trunk by release-manager on Fri 04/20/07
Copyright 2003-2007, Extreme Networks, Inc.

Press and hold the to enter the bootstrap.

Starting Default Bootloader ...

Extreme Networks


Running POST.../
3 REPLIES 3

Bin
Extreme Employee

‎06-18-2017 10:12 PM

Hi JungYoon,

Kindly add URL for how to contact GTAC.

How to contact Extreme Networks Global Technical Assistance Center (GTAC)
https://gtacknowledge.extremenetworks.com/articles/How_To/How-to-contact-Extreme-Networks-Global-Tec...

Best regards,
Bin

0 Kudos

Ram3
Extreme Employee

‎06-16-2017 12:22 AM

Before proceeding with a hardware replacement please try to download the latest EXOS 15.3.5.2-patch1-13 version from firmware download portal and then try the following steps to avoid software related issues:

https://gtacknowledge.extremenetworks.com/articles/How_To/How-to-Use-the-Boot-Rom-Menu-to-Download-a...

0 Kudos

Andrew_Imam
Extreme Employee

‎06-15-2017 11:40 PM

Hi Jung Yoon,

This continous unexpected reboot is likely caused by a H/W issue on the switch, as referenced in the following lines:

STM: bcm_rx_register for unit 1 failed!
STM: bcm_linkscan_register failed for unit 1!

Please open a case with GTAC to help address this for you.
Thank you.

Best regards,
Andrew
0 Kudos
GTM-P2G8KFN