Updates for the x440-g2-48p-10ge4

[kaa]

I can't figure out where to download the firmware updates for the x440-g2-48p-10ge4 switch.
Tell me please.

[Tomasz]

Hi,

VAR - Value Added Reseller - a partner company to Extreme.

Anyway, your account and your purchase don’t seem to match in the database, that’s my guess. The only way to fix it is to let GTAC know and let them verify the situation on their side.

If you prefer to contact GTAC through text, use this: https://extremeportal.force.com/ExtrCaseCreation

Hope that helps,

Tomasz

[kaa]

I'm sorry, this is the first time I've encountered extreme hardware, and it's not clear to me what it means: VAR/Customer account.
And how can this be verified? And if your guess is correct, how do I fix it?
I would be grateful for a hint.
P.S. Of course you can call, but my poor English is unlikely to allow you to explain the situation to them, and understand what you need to do.
In writing, a translator helps a lot.

[Tomasz · Accepted solution]

Hi,

X440-G2 is actually bound to a warranty where lifetime (EoS + 5yr) updates and upgrades are assured. Perhaps your extremeportal account is not bound to a VAR/Customer account or relevant purchase. Thus, the best you can do is open a GTAC case indeed. Or just call them, that will probably take the least amount of time: https://www.extremenetworks.com/support/contact/

Worse case would be if this is a second-hand purchase, I’d have a bad news then…

Hope that helps,

Tomasz

[kaa]

No, there is no support contract.
Does this mean that I am not allowed to update the OS on my existing Extreme hardware?