Where is v15.7.1.4 Firmware?

[Mrxlazuardin]

I have been upgrade my client BD8000 with v15.7.1.4 firmware previously. Currently, I don't see that version on firmware download page anymore. What happen with that version? Should I downgrade back to currently available version on that page(v15.6.1)?

[Mrxlazuardin]

Hi Yvon,

Below is what I get from datasheet.

BD-8806 Warranty:
* Ltd. 1-year on Hardware
* 90-days on Software

Summit X460-24x Warranty:
* Ltd. Lifetime with express Advanced Hardware Replacement

Would you explain me what kind of warranty should I get on each of following conditions and how long?

1. Buy each of above without any support contract
2. Buy each of above with additional 1 year PartnerWorks Plus Next Business Day Advanced Hardware Replacement support contract (95604- prefix)

Best regards,

[Ryan_Mathews]

Really glad to see you planning your Service strategy before there's an issue.

We've asked our regional team to reach out to you to ensure we make contact (sorry you couldn't find them...as referenced in earlier post) and help you get all the information you need on Extreme maintenance contracts & product warranties so you can make an informed decision.

Our tech support team is world-class and even though we share lots of good solutions here on the Hub Community and GTAC Knowledge, lots of customers ensure GTAC is part of their service strategy. We hope you do too.

Thanks for your trust in Extreme. More to come soon from our local rep....

[Yvon_Girard]

Here are the specific terms of the warranties, with regards to accessing operational software:

• The 1 year warranty that comes with the BD8k provides access to base EXOS SW release that came with the product at time of shipment.

• The G1 LLW that comes with Summits provides access to the basic EXOS SW release that came with the product at time of shipment, plus any sustaining releases made available on that major release throughout the life of the product. (see Understanding the Image Version String)

• The G2 LLW that comes with some of the newer Summits provides access to all major and minor SW releases on the basic EXOS SW throughout the life of the product.

Please refer to the warranty document we have posted on our website for additional details. http://learn.extremenetworks.com/rs/641-VMV-602/images/Extreme-Networks-Product-Warranty.pdf

With regard to your particular situation:

• You are not entitled to newer BD8k Software releases under the 1 Year Warranty. You would have access to these only with an active maintenance contract (your contract has expired). Maintenance contracts provide access to both updates and upgrades.

• Older Summits have Lifetime warranty with access to sustaining releases only (no upgrades). You can see and get these with or without an active contract. Again, a maintenance contract would provide full access to both updates and upgrades.

• If you have newer Summits with the G2 Warranty, you can also get access to upgrades under the warranty.

[Mrxlazuardin]

Hi Drew,

I don't understand about LLW and regular warranty and why Extreme give differents between that since the BD8000 and Summits was bought with same 1 year PWP NBD AHR support contract (95604- prefix). No Extreme distributor/partner talk about that here.

Best regards,