Stack Switch B5 series hapiRxTask Hig CPU Utilization Firmware 06.81.07.0004

[Wagnergt12]

Hello all
I 'm having issues with a B5 Switch stack, the CPU Utilization average is 95%, seems like the process hapiRxTask is causing the trouble

hapiRxTask 54.20% 49.84% 51.32%
bcmATP-TX 9.00% 7.49% 7.59%
bcmRX 7.40% 6.67% 6.33%

This is the Manager of a Stack with 8 Switches B5 Series

Management Preconfig Plugged-in Switch Code
Switch Status Model ID Model ID Status Version
------ ------------ ----------- ----------- --------------------- --------------
1 Mgmt Switch B5K125-48P2 B5K125-48P2 OK 06.81.07.0004
2 Stack Member B5G124-48P2 B5G124-48P2 OK 06.81.07.0004
3 Stack Member B5G124-48P2 B5G124-48P2 OK 06.81.07.0004
4 Stack Member B5G124-48P2 B5G124-48P2 OK 06.81.07.0004
5 Stack Member B5G124-48P2 B5G124-48P2 OK 06.81.07.0004
6 Stack Member B5G124-48P2 B5G124-48P2 OK 06.81.07.0004
7 Stack Member B5G124-48P2 B5G124-48P2 OK 06.81.07.0004
8 Stack Member B5G124-48P2 B5G124-48P2 OK 06.81.07.0004

Any idea to solve this ?

Regards

Wagner

[Wagnergt12]

Thanks Daniel ,

I placed a case with customer support

[Daniel_Coughlin]

Wagner,

I think we are going to need to do some digging on this one.
I would suggest collecting the show support and current.log from the stack.
How to Retrieve Current.log File From a Securestack via TFTP
How to collect the Show Support from a SecureStack
Then give us a call to sort it out. You can also try to upgrade to 6.81.08.0005 and see if it changes anything.