XOS 12.6.1.3 stack crashes after 1555 days uptime

[Matthew_Tedder]

We have two Extreme stacks that have shown the same behavior at 1555 days uptime:

Slave switch breaks out of stack and becomes 2nd master,
All ports on slave switch go dark. (they can be bounced to re-enable directly from switch 2)

Has anyone else experienced this? I just love uptime bugs.....

[Drew_C]

No worries. It's okay that you've gone through two of our support channels. Since there is a case opened, most of your updates are going to come from the case owner.
If this is, in fact, a software issue (and it seems that it is) it's a rare one. Most systems get at least one reboot for some reason or other in 4 years - so I'm impressed by that!

[Matthew_Tedder]

Hey, I appreciate it! This is my first time posting anyting to the hub and only my 2nd ticket in years with Extreme, so dunno if I went about it backwards, but I do appreciate the assistance.

[Drew_C]

Excellent. I found your case in the system and will see if I can or need to work with the owner to help replicate this.

[Drew_C]

Thanks - now I need to see how I can fake uptime in EXOS so we don't have to wait 4 years 🙂

Meanwhile, I would suggest a reboot of the stack to bring things back in proper order. Go ahead and grab the output of "show tech all" from both stacks to have on hand. I would also recommend opening a case with GTAC. Just know that one of the first things they're going to ask you to do is upgrade your stacks to a supported version.

Once a case is opened, GTAC can help track this to resolution.

[Matthew_Tedder]

Here are the X460s:

Switch 1:

Slot-1 aggr-cwc-sw1.1 # sh sw
SysName: aggr-cwc-sw1
SysLocation:
SysContact: support@extremenetworks.com, +1 888 257 3000
System MAC: 02:04:96:51:F9:C6
System Type: X460-48t (Stack)

SysHealth check: Enabled (Normal)
Recovery Mode: All
System Watchdog: Enabled

Current Time: Sun Nov 29 15:58:05 2015
Timezone: [Auto DST Enabled] GMT Offset: -360 minutes, name is CST.
DST of 60 minutes is currently not in effect, name is EDT.
DST begins every second Sunday March at 2:00
DST ends every first Sunday November at 2:00

Boot Time: Mon Aug 22 21:52:09 2011
Boot Count: 5
Next Reboot: None scheduled
System UpTime: 1559 days 19 hours 5 minutes 55 seconds

Slot: Slot-1 * No Backup
------------------------ ------------------------
Current State: MASTER

Image Selected: secondary
Image Booted: secondary
Primary ver: 12.5.0.14
Secondary ver: 12.6.1.3

Config Selected: primary.cfg
Config Booted: primary.cfg

primary.cfg Created by ExtremeXOS version 12.6.1.3
582582 bytes saved on Sun Nov 29 14:27:51 2015
Slot-1 aggr-cwc-sw1.2 # sh sl
Slots Type Configured State Ports
--------------------------------------------------------------------
Slot-1 X460-48t X460-48t Operational 54
Slot-2 X460-48t X460-48t Failed 54
Slot-3 Empty 0
Slot-4 Empty 0
Slot-5 Empty 0
Slot-6 Empty 0
Slot-7 Empty 0
Slot-8 Empty 0

Switch 2:

* Slot-2 aggr-cwc-sw1.1 # sh sw
SysName: aggr-cwc-sw1
SysLocation:
SysContact: support@extremenetworks.com, +1 888 257 3000
System MAC: 02:04:96:51:F9:C6
System Type: X460-48t (Stack)

SysHealth check: Enabled (Normal)
Recovery Mode: All
System Watchdog: Enabled

Current Time: Sun Nov 29 15:54:34 2015
Timezone: [Auto DST Enabled] GMT Offset: -360 minutes, name is CST.
DST of 60 minutes is currently not in effect, name is EDT.
DST begins every second Sunday March at 2:00
DST ends every first Sunday November at 2:00

Boot Time: Tue Aug 23 16:05:18 2011
Boot Count: 5
Next Reboot: None scheduled
System UpTime: 1559 days 19 hours 2 minutes 18 seconds

Slot: Slot-2 * No Backup
------------------------ ------------------------
Current State: MASTER

Image Selected: secondary
Image Booted: secondary
Primary ver: 12.5.0.14
Secondary ver: 12.6.1.3

Config Selected: primary.cfg
Config Booted: primary.cfg

primary.cfg Created by ExtremeXOS version 12.6.1.3
580097 bytes saved on Fri Nov 20 03:14:46 2015
* Slot-2 aggr-cwc-sw1.2 # sh sl
Slots Type Configured State Ports
--------------------------------------------------------------------
Slot-1 X460-48t X460-48t Failed 54
Slot-2 X460-48t X460-48t Operational 54
Slot-3 Empty 0
Slot-4 Empty 0
Slot-5 Empty 0
Slot-6 Empty 0
Slot-7 Empty 0
Slot-8 Empty 0