it was reported that the printer stopped working
looking at the station logs i'm still not seeing anything on the airprint server timing out, but in the active clients view, it has been connected for over 2 days
we offered to setup a ping sensor to the airprint server to try keep alive but the customer wants to go with a different solution to allow people to print
thanks for the help guys, I'll update this thread if the customer decides to continue troubleshooting the issue