AP shows serial# 0000000000000001

[jaegerschnitzel]

We are using two V2110 (09.15.08.0006) controllers with round about 100 APs. One AP3710i Internal was broken because of a water damage. We exchanged it with a new one but this one registered with the serial #0000000000000001. I set it to factory defaults but nothing changed.

Finally it is working but this behaviour is very strange. Do you have any ideas? Is it possible to set the serial number manually?

08.04.2015 12:43 Critical 28 sec in cycle 114: Radio Manager (1) not initialized, cannot complete VNS change request 08.04.2015 12:43 Critical 28 sec in cycle 114: Radio Manager (1) not initialized, cannot complete VNS change request 08.04.2015 12:43 Major 8 sec in cycle 114: Failed to generate AP cert. Serial number not set 08.04.2015 12:43 Major 8 sec in cycle 114: Deleting not matching AP default certificate and private key. 08.04.2015 12:43 Minor 6 sec in cycle 114: Alarm log cleared. Logging revision changed 08.04.2015 12:41 Critical 34 sec in cycle 2: Radio Manager (1) not initialized, cannot complete VNS change request 08.04.2015 12:41 Critical 34 sec in cycle 2: Radio Manager (1) not initialized, cannot complete VNS change request 08.04.2015 12:41 Major 8 sec in cycle 2: Failed to generate AP cert. Serial number not set 08.04.2015 12:41 Major 8 sec in cycle 2: Deleting not matching AP default certificate and private key. 08.04.2015 12:41 Critical 26 sec in cycle 1: AccessPoint Rebooting due to: Configuration Change 08.04.2015 12:41 Major 8 sec in cycle 1: Failed to generate AP cert. Serial number not set 08.04.2015 12:41 Major 8 sec in cycle 1: Deleting not matching AP default certificate and private key.

[Doug]

Reference: https://gtacknowledge.extremenetworks.com/articles/Solution/Access-Point-displays-a-serial-number-00...

[Doug]

You will need to contact GTAC, if the serial is still showing this error it should be replaced also.