C5210 Randomly reporting SNMP Alarms

[Ian_Broadway]

Hi All,

As the title says, one of our C5210 controllers keeps reporting SNMP Alarms to EMC.

Sometimes as down (although I can access the GUI) and sometimes as UP.

I know the device is reachable as it will also report the uptime which will report the current time since last reboot, in this case currently 21 days.

It's getting a little annoying. I have disabled/enabled SNMP. rebooted in between. Tried different versions of snmp etc. Still does it.

It has logged SNMP agent crashes although it doesn't do this every time and hasn't done so in a while, its not inline with the alarms anyway.

will the CLI provide me with more information than the log. Do we think the controller actually has an issue?

We're running 10.31.003.0012.

Any help is appreciated.

Thanks
Ian

[Gareth_Mitchell]

Hi Ian

This is only happening to 1 controller of a pair right?

In the first instance you could try to set that devices timeout/retry in EMC to something a bit longer (default is inherited globally but you can configure per device from 5 secs timeout/3 retries.)

Global is set in Admin>SNMP
Per device is set Network>Devices>Select Device>Menu>Edit

We'd need a case opening and the "tech support all" sending to look at the SNMP crashes.

-Gareth