Few Extreme 3805i Access Point reboots frequenly

[Sai_Prasad_Rao_]

Few Extreme 3805i Access Point reboots frequenly logs are as below :

what could be the reason, few users disconnect frequently with limited access on ssid.......users still remain connected to the ssid with IP address, but no internet access and cannot ping their gateway, once if manually disconnected from ssid and connected back then everything works fine. same thing repeats every 10-15 minutes.

[Sai_Prasad_Rao_]

Hi Doug any update, we are also observing high latency in WiFi as below : below is the IP address of wifi user

Is this cause of the issue.....

[Doug]

Can you please post the Extreme Switches show tech file to the ticket so we can review this also.
Thanks,

Reference: https://gtacknowledge.extremenetworks.com/articles/How_To/How-to-collect-a-show-tech-from-an-EXOS-sw...

[Sai_Prasad_Rao_]

it happens to all ap's, i dont think the above is the cause..... the switches and cabling was used earlier for extreme 4610 ap's , we did not face any issue earlier....

[Doug]

After reviewing the logs attached to the ticket, the reason for the resets match the following Knowledge Article:

https://gtacknowledge.extremenetworks.com/articles/Solution/Access-Point-resetting-with-no-log-indic...

The ap.logLastReboot file cannot be written due to an abrupt power loss to the ap.

[Doug]

Thank you, if those trace bundle files are attached to the ticket we will gladly take a look and review why the ap's have reset.