new WLAN AP 3825i version 09.21.08.0004 could not connect to controller

[Frank1]

I've received new APs 3825i. I've connected the APs to my LAN, the APs receives an IP Address via DHCP. Our configuration uses DHCP Options and DNS query "Controller" as fallback. I can connect to the APs via ssh. I see queries for "Controller" on my DNS Server. I can ping the Controller from the APs.

I can*t see any indications that the APs are contacting the Controller. No entry in "bulk config" and no entry in the Controller logging.

The new APs comes with Version 09.21.08.0004

Other APs (allredy in use) are on Version 09.21.03.0010

controller is on Version 09.21.03.0010

Any idea?

Also I've tried to set the IP configuration of the AP and the authIP manually - also without success. I've other AP 3825i in the same subnet. They came up without Trouble.

PLEASE HELP ME

best Regards

Frank

[Steve_Ballantyn]

Hi Frank, try connection to one of your AP's and running 'tail -f /tmp/log/ap.log' then post the results here. That t will give these guys an idea of what's going on in the mind of the access point. I am guessing that they are trying to upgrade the firmware and failing fur some reason.