problem with apple mobile to connect accesspoint

[Mikaeil_Beigpou]

I use from c5210 and ap3825i and ap3865e then apple device disconnect
intermittent from accesspoint.
please help me to solve this problemm

[Vellachery__Sum]

Mikaeil Beigpour,


Researching in our KB noticed an Article reporting a similar issue:-


https://gtacknowledge.extremenetworks.com/articles/Solution/Apple-Devices-loss-connectivity-with-10-...

[Vellachery__Sum]

Mikaeil Beigpour,

A similar issue has been reported in 10.11.03.0004

Some radio settings that needed to be updated.

• Radio 1 changes: RTS/CTS Threshold = 2346, N-Guard Interval = Long, power to 19 and 20 dBm.
• Radio 2 changes: RTS/CTS Threshold = 2346, G-protection = None, RSS threshold = -72

Please upgrade to 10.11.04.0008.

[Mikaeil_Beigpou]

my Controller software version is 10.11.01.0210

[Vellachery__Sum]

Hi Mikaeil Beigpour,

What is the software version running on the controller as well as on the APs?