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Some users not receiving DHCP address via B@AP, others do ?

Some users not receiving DHCP address via B@AP, others do ?

Dewald_Botha1
New Contributor
HI all, I have an odd problem ~ C35 controller - version 10.11 3805i APs Fresh deployment PSK SSID, Bridged@AP topology Windows DHCP server Allow/Deny filter added The vast majority of users will receive IP addresses from the DHCP server with no problem at all. Some users will not receive an IP address from the server. Upon further inspection we can narrow it down like this : 1 - A user's lease expires, they are assigned a new IP address - this is visible in the DHCP active leases - but the user did not receive this address ? We can delete the lease, release/renew the client, re-associate and still no IP address. (this user had an DHCP address in the morning then they arrived - when the lease renewed, they had an error) 2 - A user comes in the morning, tries to connect and does not receive an IP address. The user(s) has an APIPA address. The user is authenticated to the WIFI The users' PC is in the DHCP allow list The user's PC is released/renewed - no change The user's PC is dissociated and reassociated - no change I have requested the lease to be changed from 8 days, to 8 hours - the client will action this afterhours. DHCP service restarted - issue remains Has anyone seen this issue before ? Any advise on where to check as I checked through logs and setting and it all seems fine. What is interesting is that out of the 100 users, about 80 of them connect to the wifi and this only happens to a random 3-6 users. Not the same users... I appreciate any responses, thanks !
21 REPLIES 21

James_A
Valued Contributor
What does a RealCapture from the AP show? Does the DHCP 4-way handshake complete?

Laura
New Contributor III
Is there a video tutuorial on how to use RealCapture?

Dewald_Botha1
New Contributor
The install was done 3 days ago and the APs have been up since then. Version is 10.11.01.0210 For the sake of interest, I disabled DHCP snooping on the switch and checked if there were any policies that would stop DHCP packets on the switch and could not see anything. It is a pretty basic deployement now. regards

second this. We are having the same issues.

Drew_C
Valued Contributor III
Hi Dewald, have you been able to resolve these DHCP issues?
GTM-P2G8KFN