10.2r4 firmware causing AP650's to lose connectivity?

[KevinP1]

Okay, I don’t know what’s happening here but this isn’t looking pretty. All of our AP650’s are losing connectivity multiple times throughout the day. 

Look at this! Some AP’s will only do this once or twice and others are doing it often, like this ? There’s nothing indicating any type of error or issue. We didn’t have this problem on firmware 10.09rb.

I have a case open with GTAC, but are we the only ones seeing this issue?

[SamPirok]

Not so far, but they are reviewing the packet captures you got for us. 

[KevinP1]

Any updates?

[KevinP1]

Good morning everyone! @Sam Pirok I sent over two packet captures from two AP’s; I ran the captures on both radios for 1 minute. Please let me know if you need anything else. Here’s some current wave action ?

[SamPirok]

Hey everyone, I have an update! The team is seeing some oddities in the auth debugs/tech data Kevin was kind enough to get for us, and they asked if we could get a couple more examples to compare. If possible, could you please enable auth debugs on an AP having these issues, wait for another memory drop or client issue (preferably both at one time), then pull tech data so we can take a look? If you are able, please open a case and attach the data there (and let me know the case number so I can keep an eye on it for you). If you can’t open a case, please feel free to send the data to me at community@extremenetworks.com and I’ll get it to the engineering team for you. 

This guide reviews how to enable auth debugs: https://extremeportal.force.com/ExtrArticleDetail?an=000065975&q=auth%20debug

If anyone would like assistance enabling those debugs, please let me know and we’ll set up a call. 

[KevinP1]

Open cases everyone, we need this fixed ASAP!