10.2r4 firmware causing AP650's to lose connectivity?

[KevinP1]

Okay, I don’t know what’s happening here but this isn’t looking pretty. All of our AP650’s are losing connectivity multiple times throughout the day. 

Look at this! Some AP’s will only do this once or twice and others are doing it often, like this ? There’s nothing indicating any type of error or issue. We didn’t have this problem on firmware 10.09rb.

I have a case open with GTAC, but are we the only ones seeing this issue?

[KevinP1]

You most certainly are having the same issue.   In the moments when this happens: reporting goes down and disconnects all of the clients. Sometimes they are able to reconnect immediately and sometimes it can take a couple minutes. For us, this disconnects teachers and students from their video conferencing sessions. I’m rolling back all of our AP’s to 10.0r9b right now.

@javabomberman Yes, I’ll most certainly share with you what the GTAC engineer says. However, even having high priority support on this is taking way too long. I sent over two AP’s tech data at 9AM and never heard a thing all day.

[Hans_SD44]

I’m seeing the same thing on all our devices; I went to 10.2r4 on our entire fleet after having it at 2 locations without any reported issues.

This is a 630, but I am seeing this on any randomly selected 650s and 630s alike. I haven’t heard any issues with anyone’s connectivity the way I did with 10.0r10 though… Is this an actual issue with connectivity or is there something wrong with reporting?

@kevin.piazza can you let me know what GTAC says?

[KevinP1]

@javabomberman are you using 10.2r4? I know you were using 10.2r3 previously; have you had this issue?

[KevinP1]

 All 145 AP’s are showing data like this. I’m waiting to see what GTAC says today, but I may be rolling back to 10.09rb tonight.