A stake record of the device was found in the redirector.

[SimonT]

I am seeing the above error when trying to add two AP130’s to my EXIQ.

I purchased these 2nd user. I have asked the seller but they are not sure. Is there anyway to get these freed?

TIA

[SamPirok · Accepted solution]

Thanks for letting me know, I’ve just sent you a private message with your local sales engineer’s contact information. Please let me know if you don’t get a response and I’ll send you different contact information until we find you an answer. 

[SimonT]

@Sam Pirok Many thanks for getting back to me. Apologies this has taken up your time without result. I’m located in Oxfordshire UK if that helps.

[SamPirok]

Thank you for checking in. I have not been able to reach the account owner either, and unfortunately since these were purchased second hand, I’m not able to remove the old records with out approval. That said, if you get in contact with our sales team, they should be able to help you with the steps needed to certify the grey market hardware so that it can be properly aligned to your account. If you are unsure who to reach out to for your local sales engineers, please let me know generally where you are located and I will send you the contact information for a local sales engineer near you. 

[SimonT]

@Sam Pirok Hi Sam, just checking in to see if there had been any response? Thanks for helping.