Hi Glen, thank you for reaching out and for providing those serial numbers. I see these devices as registered to a pervious owner in our system right now, and I’ll need to get the previous owners permission to remove that old registration before I can release them to you. I’ve reached out to the original owners now and will let you know as soon as I hear back from them. If you are still in contact with the original owner and can encourage them to respond to my email, that might help move things along here. If we don’t hear from the original owner, I can try to reach out to the old account team to get permission to transfer the device. If that doesn’t work for us, we’ll need to get you in contact with your local sales team to help with the transfer from there, just so you know the steps ahead of time. Please feel free to check in here any time for any update.
