Another broken Firmware update 10.8.4.0

[DeVoID]

I have AP650 and AP460C's and it was hell doing the 10.7.2.0 up to 10.7.3.0, where you would update the AP, it went through the long process, and then it would go offline with the error message  "Device Update Failed". You can Ping it, you can SSH into it, but it stays offline in the Interface.  I dont recall how I fixed the issue, but things got better with 10.8.3.0.

I just went and updated three AP650's with the 10.8.4 and have the SAME EXACT issue I had with the 10.7.2.x updates, as explained above.

Extreme WHAT THE HECK IS GOING ON.  Your Customers ARE NOT your Beta testers.

I SSH'd into each of them (because I can ping and SSH, even those they show offline in XIQ) and ran a reboot command, as well as reboot current and reboot backup and that did not fix the issue.

I might have got lucky using a paper clip pressing in the reset button for 30 seconds, letting it boot up - still showing as offline - then unplugging it from the network counting to 30 and plugging it back in... and in one case repeating the steps, and got ONE AP to now show in XIQ, but still have the "device update failed" message, a reboot from the XIQ interface clears that though.....

What is the OFFICIAL fix to this complete **** of a firmware update?  Remember that version is for more than just the AP650, its also for a lot more including the AP460C's...

I await your - or anyone else's - feedback -.  Regards, Jason,

PS: And DO NOT mark this as SPAM....Again....

[wwillingham]

First, I can understand how frustrating this can be. Now, I haven't encountered this issue, but I can suggest some things. Since you can SSH into the APs, what troubleshooting did you do? Did you run a show capwap client? Did you do a capwap ping to the Extreme servers? Did you check your firewalls to make sure all of the Extreme URLs are whitelisted? Did you check the status of AWS (XIQ is hosted in AWS)?

[DeVoID]

Go check this out, another bug in that 10.8.4.0 firmware: https://community.extremenetworks.com/t5/extremewireless-iqe/understanding-dhcp-black-dots-and-conne...  Customers being used as beta testers because they cant be bothered to check their "work" in a lab!  that or flipping vibe coding it...

[DeVoID]

Anything that XIQ would have changed, would have been added to any whitelist I created in our firewall, this is purely another dodgy firmware.. go back through and look at 10.7. something, and see the first release, then an "a" version, then finally an addition to the 10.7.x and it fixed the issue and I was able to upgrade 160+ AP's without issue.  Basically everything on my side of things is good, it was their firmware that wasn't. Im just happy with myself for testing it on my IDF Ap's before rolling it out to nearly 200 AP's... Im sure the failure rate would have been higher than 27%, but even if it was ONLY 27%, that would have been terrible, as I support thousands of devices on wifi..

[wwillingham]

Not doubting you had issues and are frustrated. Not saying that Extreme doesn't put out bad updates. Just want to give you things to look for to troubleshoot to try to prevent issues. Fortunately for us, we didn't have any of the issues that you encountered. FYI-we are one of Extreme's largest customers in the Eastern US (12,000+ APs). So, if there is a major issue, it's a very bad day for us.