Extreme Networks

GhostNZ · ‎03-07-2021

Hi All,

I’m trying to connect an older AP330 we had in storage to our new ExtremeCloud iq account but the firmware is failing to update.

I assume 6.4.1.0. is too old and needs to be manually updated to 6.5 before it will connect?

Any idea where a newer supported version can be obtained?

SamPirok · ‎03-08-2021

Hi @GhostNZ, thanks for letting us know. I’ve emailed you directly with instructions on how to get the firmware files you’ll need. We’ll need to update the AP up to at least 6.5r3 in order to manage it in ExtremeCloud IQ. Please let me know if you have any trouble updating your device from here.

View solution in original post

Josh8 · ‎12-28-2021

Hi Sam,

I have this same question as well. I have an old AP330 and the firmware is on 5.1r3 with device failing to update. Can you send me the same email instructions?

SamPirok · ‎04-21-2021

Thanks for letting me know, I’ve emailed you directly with those instructions. Please let me know if I can help with anything else.

Zoey_yea_boom · ‎04-21-2021

Hi Sam

Version:            HiveOS 6.1r6 release build1779
Bootloader ver:     v1.0.3.45
TPM ver:            v1.2.35.8

Thanks for your help

SamPirok · ‎04-21-2021

Hello @Zoey_yea_boom, I’d be happy to send those instructions over for accessing firmware for an AP 330. Could you let me know what version of firmware you’re on now, so I know what files you’ll need?

Extreme Networks

AP330 connection to ExtremeCloud iq - Firmware too old?

AP330 connection to ExtremeCloud iq - Firmware too old?