AP330 connection to ExtremeCloud iq - Firmware too old?

[GhostNZ]

Hi All,

I’m trying to connect an older AP330 we had in storage to our new ExtremeCloud iq account but the firmware is failing to update.

I assume 6.4.1.0. is too old and needs to be manually updated to 6.5 before it will connect?

Any idea where a newer supported version can be obtained?

[Josh8]

Hi Sam, 

I have this same question as well. I have an old AP330 and the firmware is on 5.1r3 with device failing to update. Can you send me the same email instructions?

[SamPirok]

Thanks for letting me know, I’ve emailed you directly with those instructions. Please let me know if I can help with anything else. 

[Zoey_yea_boom]

Hi Sam

Version:            HiveOS 6.1r6 release build1779
Bootloader ver:     v1.0.3.45
TPM ver:            v1.2.35.8

Thanks for your help

[SamPirok]

Hello @Zoey_yea_boom, I’d be happy to send those instructions over for accessing firmware for an AP 330. Could you let me know what version of firmware you’re on now, so I know what files you’ll need?