AP330 connection to ExtremeCloud iq - Firmware too old?

[GhostNZ]

Hi All,

I’m trying to connect an older AP330 we had in storage to our new ExtremeCloud iq account but the firmware is failing to update.

I assume 6.4.1.0. is too old and needs to be manually updated to 6.5 before it will connect?

Any idea where a newer supported version can be obtained?

[Zoey_yea_boom]

Is there any chance i could get some instructions to please?
Trying to brush up on my Aerohive / Extreme Knowledge. 

[SamPirok · Accepted solution]

Hi @GhostNZ, thanks for letting us know. I’ve emailed you directly with instructions on how to get the firmware files you’ll need. We’ll need to update the AP up to at least 6.5r3 in order to manage it in ExtremeCloud IQ. Please let me know if you have any trouble updating your device from here.