Hi Joe, of course, happy to explain. The process is to reach out to the original owner three times, with a day in between contact attempts. If I don't get a response from the original owner, I reach out to their old account team to see if they can provide approval for the transfer of ownership (for example, if they know the company went out of business, etc). If the account team can't help us, we'd need to reach out to your local sales engineer so they can help you with the transfer of ownership without approval from the previous owner. If we get to the last step, I'd need to know generally where you're located so I can find a local sales engineer to speak with you. I appreciate the proof of purchase you attached, unfortunately the only thing I can move forward with is written permission from the previous owner. Gotta love the red tape, but I'll do my best to get this resolved for you quickly!
