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Device already onboarded - AP330

Device already onboarded - AP330

JoeS1
New Contributor
A Question we have all seen 100 times now!

I have added an AeroHive AP330 to my systems, now adding it to cloud ExtremeIQ i am getting "Device is already onboarded"

Can i get some assistance removing the device from the old tenant, thank you !
S/N: 33014031405889
Model: AP330
11 REPLIES 11

JoeS1
New Contributor
Thanks for this, i have also contacted the company i purchased from - so let's see what comes back!

SamPirok
Community Manager Community Manager
Community Manager
Hi Joe, thanks for providing that serial number. I've found the old records for this device, but since it's registered to a different owner I'll need to get permission from the original owner to remove it from their inventory. I've emailed them just now, I'll let you know as soon as I hear back. Please feel free to check in with me here any time for an update.
GTM-P2G8KFN