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Device already onboarded - AP330

Device already onboarded - AP330

JoeS1
New Contributor
A Question we have all seen 100 times now!

I have added an AeroHive AP330 to my systems, now adding it to cloud ExtremeIQ i am getting "Device is already onboarded"

Can i get some assistance removing the device from the old tenant, thank you !
S/N: 33014031405889
Model: AP330
11 REPLIES 11

JoeS1
New Contributor
Thanks for this, i have also contacted the company i purchased from - so let's see what comes back!

SamPirok
Extreme Employee
Hi Joe, thanks for providing that serial number. I've found the old records for this device, but since it's registered to a different owner I'll need to get permission from the original owner to remove it from their inventory. I've emailed them just now, I'll let you know as soon as I hear back. Please feel free to check in with me here any time for an update.
GTM-P2G8KFN