AP-7522-67030-WR access point doesn't connect to the internet

[Manuel_Zablan]

Our Standalone access point (AP-7522-67030-WR with Wing V.5.9.1.2-006R) doesn't connect to the internet when using RF scanner (MC92N0 WIN CE 7.0) or any Android phone or Tablet.
But I can search the internet when using an i-phone or desktop WIN 10 pc with this AP 7522 WIFI connection. I am wondering if this is a firmware upgrade issue or some other setup issue?
Has anyone experienced this before or please share your thoughts on how to resolve this issue?

FYI: AP7522 is setup as Standalone with Static IP/ Default Gateway IP/ DNS IP.
WLAN is setup with WPA2-Personal/AES encryption.
All devices are configured as DHCP. to connect to AP7522 WIFI.system.

[Manuel_Zablan]

Hi Yas,

Yes I can ping IP 8.8.8.8 np from the RF device.
I am consulting with our RF device manufacturer regarding the internet options setup as when I added the IP for trusted sites, RF device still doesn't connect to the internet.

[aholden]

Hi Manuel

Please go to
https://gtacknowledge.extremenetworks.com/articles/Q_A/Where-can-I-find-best-practices-and-recommend...

and download the Best Practices document.

There is a section for the Firewall configuration. Please implement it

[Manuel_Zablan]

Hi Andy,

Thank you for your suggestion.

The AP firewall is enabled and when I added WLAN ACL rule for any source/destination the Android phone connects to the internet no problem.
But the RF scanners and industrial tablet still can't, even when I add the ACL rule with their respective IP addresses.
I agree it is a matter of the firewall settings either with the AP or RF devices.
I have asked our IT manager to confirm our firewall settings for AP 7522 but with other devices connecting to the internet using the AP radio, it may be an issue with the RF firewall unless there's an AP firewall policy on limited external access from RF devices?
I am also going to consult our RF device manufacturer for advice.

[aholden]

Hi Manual

Once a scanner is connected, confirm it has a valid I/P from the correct subnet. Also confirm the correct GW and DNS server is set

[Manuel_Zablan]

Hi Andy,

Yes the scanner connects properly to our WMS server with correct GW and subnet and valid IP (no issue using our WMS SW) . The scanner just couldn't access the internet with this AP7522 radio ...
FYI The scanner connects to the internet using our older AP 5131 no problem.