Captive Portal Error with internal radius server

[Milan_Krause]

Hello,
After we enter our valid access data from the internal radius server at the captive portal we get the following error messages.

"the server could not fulfill your request captive portal Please refresh to try login again"

The error also comes when I enter no credentials.

In logging, I have seen the following message:

RFS6000-A#Jul 31 11:59:03 2018: %USER-3-ERR: hslogin.c: CP Login: hotspot server parse2 failed

Is there somehow the possibility to restart the radius service ?

[Milan_Krause]

i re-map the radius policy, the issue still exists.

[Madeline]

To restart the radius service, you may re-map the radius server policy on the controller.

Perhaps you would like to share the controller running configuration so that we can verify is there any configuration related issue on the radius server / aaa-policy / captive-portal / wlan issue
Sharing the version of RFS6000 and AP model might help

Hope this helps~!