Failed WPA2-AES handshake on wlan

[Bruno_Amarante]

I'm seeing several "failed WPA2-AES handshake on wlan ...." in my logs for multiple devices on AP7522/AP6521 adopted to RFS6000 running 5.8.3.1 and the WLAN is running TKIP-CCMP. I can see the device failing the handshake every 15-30 seconds on several different APs.

I am in the process of changing this infrastructure but wanted to know if there's something I can do in the meantime.

What are the main reasons for this?

Thanks in advance
Bruno

[Bruno_Amarante]

Thanks Andrew,

We had severe issues with coverage-hole and neighbor-recovery but we may not have configured it properly. It worked out much better removing them and that was brought one of our rf-domains to become stable but I will revisit this.

I'm not sure what you mean by a supported code base. Is this just the firmware we are running? We will run the latest (or close to) when we migrate

[Andrew_Blomley]

it might be worth looking to amend the smart-rf config

below is an example

sensitivity custom
assignable-power 5GHz max 18
assignable-power 5GHz min 14
assignable-power 2.4GHz min 12
assignable-power 2.4GHz max 18
smart-ocs-monitoring sample-count 5GHz 10
smart-ocs-monitoring sample-count 2.4GHz 15
smart-ocs-monitoring awareness-override schedule 1 23:00 04:00 all
coverage-hole-recovery snr-threshold 5GHz 10
coverage-hole-recovery snr-threshold 2.4GHz 10
coverage-hole-recovery client-threshold 2.4GHz 3
neighbor-recovery dynamic-sampling

the key line is neighbor-recovery dynamic-sampling

when this line is added it is worth running

service smart-rf clear-config

this will reset smart RF it will take between 10-30min for the process to complete

I would recommend upgrading to a supported code base.

GTAC can help with this.

[Bruno_Amarante]

Hi Andrew,

All we have in the smart-rf policy is:

channel-width 5GHz 20MHz
no neighbor-recovery
no coverage-hole-recovery

The interferers are about 4 of our own APs that are part of a different RF-Domain (which I assume is the cause)

-------------------------------------------------------------------------------------
INTERFERER VENDOR RADIO RADIO-MAC CHNL RSSI
-------------------------------------------------------------------------------------
84-24-8D-91-0B-00 Zebra Tech AP52:R1 84-24-8D-91-8E-80 1 -64
74-67-F7-78-3D-10 Zebra Tech ap6521-43C2F0:R1 FC-0A-81-D3-52-A0 1 -65
84-24-8D-91-0B-00 Zebra Tech ap6521-43C7F8:R1 FC-0A-81-D3-51-B0 11 -68
84-24-8D-91-0B-00 Zebra Tech ap6521-43C7F8:R1 FC-0A-81-D3-51-B0 1 -68
84-24-8D-91-0B-00 Zebra Tech AP22:R1 84-24-8D-91-95-10 1 -68
74-67-F7-78-3D-10 Zebra Tech ap6521-43C85A:R1 FC-0A-81-D3-46-C0 1 -68
74-67-F7-78-3E-10 Zebra Tech ap6521-43C85A:R1 FC-0A-81-D3-46-C0 1 -69
84-24-8D-91-0B-00 Zebra Tech AP26:R1 84-24-8D-8D-E1-F0 1 -70
84-24-8D-91-0B-00 Zebra Tech AP25:R1 84-24-8D-8E-2C-10 1 -71
84-24-8D-91-0B-00 Zebra Tech AP26:R1 84-24-8D-8D-E1-F0 6 -71
84-24-8D-91-0B-00 Zebra Tech AP10:R1 84-24-8D-8F-DE-C0 1 -71
84-24-8D-91-0B-00 Zebra Tech ap6521-43C2F0:R1 FC-0A-81-D3-52-A0 1 -72
84-24-8D-91-0B-00 Zebra Tech ap6521-43C85A:R1 FC-0A-81-D3-46-C0 1 -72
84-24-8D-91-0B-00 Zebra Tech AP24:R1 84-24-8D-91-95-40 11 -73
84-24-8D-91-0B-00 Zebra Tech AP24:R1 84-24-8D-91-95-40 1 -73
74-67-F7-78-3D-10 Zebra Tech ap6521-43C5DC:R1 FC-0A-81-D3-46-10 1 -73
74-67-F7-78-48-A0 Zebra Tech ap6521-43C85A:R1 FC-0A-81-D3-46-C0 1 -73
74-67-F7-78-3D-10 Zebra Tech AP12:R1 84-24-8D-8D-CE-00 1 -73
74-67-F7-77-C4-00 Zebra Tech AP10:R2 84-24-8D-8E-CD-A0 36 -74
74-67-F7-78-49-30 Zebra Tech ap6521-43C85A:R1 FC-0A-81-D3-46-C0 1 -74

We are changing the AP density and likely models soon due to some site changes

[Andrew_Blomley]

I would also look at the RF environment, are you using SMART-RF, is so can you send the smart-rf configuration, please.

it will also be worth seeing what the interference is like.

show smart-rf interfering-ap on

what are you changing the infrastructure too?