Need new firmware for the AP7522E

[Jenesty_Alissou]

Hello Sir, I would need a new firmware for the AP7522E. is it possible to have instructions to factory reset this AP

[Jian_Dong_Chong]

Hi Jenesty,

You should download AP7522E model firmware instead of VX9000.
Do take note that :

A valid service contract is required for firmware downloads. A partner can be given access, if the end customer contract is PartnerWorks or PartnerWorksPlus. If you have a valid service contract and cannot access the latest firmware releases, please contact GTAC using the Request Access option for the needed firmware.

If still have issue download the correct firmware, please contact GTAC for assistance.

Regards,
JD

[Jenesty_Alissou]

Hello JD,

I would also like to inform you about this:

I tried to use on the ISO image VX9000-DEMO-5.9.2.0-032R to upgrade the Motorola device AP7522E. This upgrade fails. The upgrade error is: Bad, not for AP7522.

Your quick answer would much appreciated.

Best Regards.

Jenestry

[Jenesty_Alissou]

Hello JD,

Thanks. The firmware folders contain 2 seperate files for each firmware revision:

An ISO Archive file called VX9000-DEMO-INSTALL-5.9.2.0-032R
and an ISO File called VX9000-DEMO-5.9.2.0-032R


Which one should be used to complete the firmware update of the motorola device?