C2/B2/A2-Series with Errors Detected on SoC Unit

[FAQ_User]

Article ID: 13509

Products
C2-Series, B2-Series, A2-Series

Symptoms
Lost user connectivity.
Not passing traffic.

Some combination of "Cell pointer CRC errors", "Cell pointer block CRC errors", "SCHAN errors", and/or "Memory parity errors" detected on SoC unit 0 or 1;
seen in CLI console, Syslog, logging buffer ('show logging buffer'), 'show support', and/or current.log (5487).

For example:<162> FEB 22 15:19:47 10.16.21.10-1 UNKN[98011032]: broad_system.c(3091) 629 %%
1 Cell pointer CRC errors detected on SoC unit 0
<162> FEB 22 15:19:49 10.16.21.10-1 UNKN[98011032]: broad_system.c(3091) 630 %%
1 Cell pointer block CRC errors detected on SoC unit 0
<162> FEB 22 15:19:51 10.16.21.10-1 UNKN[98011032]: broad_system.c(3039) 631 %%
3 SCHAN errors detected on SoC unit 0
<162> FEB 22 15:19:51 10.16.21.10-1 UNKN[98011032]: broad_system.c(3079) 632 %%
1 Memory parity errors detected on SoC unit 0Solution
Please contact the GTAC for assistance.

See also: 12732.