G/C/B-Series f/w 6.61/6.71 issuing "Unsupported pluggable module" messages for SFP+ ports

[FAQ_User]

Article ID: 16061

Products
G-Series; firmware 6.61.07.0010 through 6.61.11.0006
C5-Series; firmware 6.61.07.0010 through 6.61.11.0006, 6.71.01.0067 through 6.71.03.0025
C3-Series; firmware 6.61.07.0010 through 6.61.11.0006
B5-Series; firmware 6.61.07.0010 through 6.61.11.0006, 6.71.01.0067 through 6.71.03.0025

Changes
Inserted one or more SFP+ modules (e.g. 10GB-SR-SFPP, 10GB-LR-SFPP) into the system.

Symptoms
Upon system boot-up, for each such module an "

code:

Unsupported pluggable module

" message is written to syslog ('

code:

show support

', '

code:

show logging buffer

'); for example:

<

162

>

Sep 24 09:39:07 10.20.44.15-1 EDB[188769128]: edb_bxs.c(1935) 36 %% Unsupported pluggable module detected on tg.1.49

Cause
The system is issuing the message rather than waiting out a delay in local SFP+ information retrieval.

Solution/Workaround
For the G/C5/C3/B5, upgrade to firmware 6.61.12.0005 or higher.
Release notes state, in the '

code:

Changes and Enhancements in 6.61.12.0005

' section:

code:

18789

code:

Corrected an issue with recognition of 10GB-SR-SFPP transceivers.

For the C5/B5, upgrade to firmware 6.71.04.0004 or higher.
Release notes state, in the '

code:

Changes and Enhancements in 6.71.04.0004

' section:

code:

18789

code:

Corrected an issue where an errant log message "Unsupported pluggable module detected", is generated for an 10GB-SR-SFPP transceiver.

Pre-upgrade workaround:
Ignore this error message. The SFP+ module should function normally.