SecureStack Reset with Fault(0x00001x00) and BackTraces in current.log

[FAQ_User]

Article ID: 12664

Products
SecureStack C3, C2, B3, B2, A2

Discussion
The "Fault(0x00001x00)" diagnostics are the occasional result of a reset event, as may be seen in the output of a 'show support' or in a current.log file (5487😞

• A Fault(0x00001000) is caused by an attempt to execute invalid machine instructions.
• A Fault(0x00001100) is caused when the effective address for a data load operation cannot be translated to a value within legal DRAM boundaries. This is due to stack/register or data corruption, as a result of a bad pointer or something over-running an array or buffer.
• A Fault(0x00001200) is caused by a write exception.

With firmware released prior to 2007 (C3 f/w 1.00.37 and lower, C2 f/w 4.00.55 and lower, B3 f/w 1.00.31 and lower, B2 f/w 3.01.27 and lower, A2 f/w 1.03.24 and lower) that is the only level of diagnostic detail available, making it difficult to glean anything more from such a reset event.

However, with firmware released since then (C3 f/w 1.00.40 and higher, C2 f/w 5.00.28 and higher, B3 f/w 1.00.34 and higher, B2 f/w 4.00.22 and higher, A2 f/w 1.04.12 and higher), any given reset event, whether containing these Faults or not, is accompanied by more diagnostically useful BackTrace data, which appears as in this example:<57> NOV 29 10:11:11 2007 STK1 BOOT[268430848]: bootos.c(640) 295 %%
Start of Code - Build:05.00.28 Date:Tue Dec 26 09:07:37 2006
BackTrace-

: (

) +
. . .
BackTrace-

: (

) +
BackTrace-symbol not found for 0x0
<110> NOV 29 10:11:31 2007 STK1 BOOT[185147968]: edb_bxs.c(736) 300 %%
Last switch reset caused by Fault(0x00001100) SRR0(0x006a78e4) SRR1(0x8000b030) MSR(0x00001030) DMISS(0xccccccd8) IMISS(0x00000000)
BackTrace data is implemented in the current.log only, though it is expected to soon (early 2010) also appear in the '

code:

show support

' output for the manager unit only. For this reason it is frequently helpful to review the current.log in order to make a diagnosis on a reset event.

After retrieving both the '

code:

show support

' and current.log data (5487), please contact the GTAC for assistance in analyzing and resolving the problem.