Please send me the firmware for the AP250. Thanks.

[opterskony]

I purchased several used AP250 units on the Chinese second-hand market, but some have corrupted firmware. Since I cannot download the firmware directly from the official website, could you please email a copy to me? Thank you. My email addresses are: [email protected] and [email protected]. Thanks!
Note: I am able to access U-Boot mode.

[Nithisha]

Hello opterskony, 

We understand your requirements; however, due to our Grey Market Policy, we are unable to provide further assistance. Please refer to the following articles for details regarding our policy on Grey Market products:

https://extreme-networks.my.site.com/ExtrArticleDetail?an=000113592

https://extreme-networks.my.site.com/ExtrArticleDetail?an=000091110

Please note that the firmware download is SN specific and original product warranties are non-transferable. If the asset was originally purchased by another company, that organization remains the registered end user in our system. As a result, we are unable to provide support or services for the asset unless ownership has been officially transferred from the original account, in accordance with our security and compliance requirements.

https://extreme-networks.my.site.com/ExtrArticleDetail?an=000063115

In general, to have assets re-registered under a new end-user account, we recommend contacting our Sales Team. They can advise on the available service options and guide you through the asset transfer process, where applicable.

However, please note that this AP model has already reached its End of Sales and End of Service Life (EOSL). As mentioned earlier, all support services, including warranty, technical support, software maintenance, and hardware replacement services, are discontinued, and the product is considered obsolete. 

[Nithisha]

Hi opterskony, 

Please note that the AP250 has already reached both its End of Sale (EoS) and End of Service Life (EoSL) milestones:

End of Sale (EoS): 15-May-21

End of Support/Service Life (EoSL): 15-May-26

The End of Service Life (EoSL) date marks the final day Extreme Networks provides service or support for the product. After this date, the product is considered obsolete, and all support services—including software downloads, documentation, and other product-related resources—will be removed from the Extreme Networks Support website.

For additional details, you can refer to the following links:

End of Sale and End of Service Life Information:
https://www.extremenetworks.com/support/end-of-sale-and-end-of-support-products/

EoS/EoSL Product List (Excel Download):
https://extremeportal.force.com/ExtrArticleDetail?an=000091400

Note: The replacement product for AP250 is AP410C .

[opterskony]

Is it really that difficult for me to just use the product with a single firmware update? One firmware update is all it takes to restore the product to working order! Thank you, please send me a copy!

[opterskony]

Indicates a boot loop and failure of both images; requesting an image recovery.