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What to Expect: New GTAC Case Statuses

What changes should I expect to see in regards to the case status portion of a case via the Extreme Support portal?   Starting July 9, 2020 customers can expect the following case statuses depending on the case type:  For non-escalation...

Resolved! Partner Logo Usage

Hi, We’re interested in incorporating the Extreme Networks logo into our USM Anywhere product, and would like formal approval to use the logo.  And, we have a formal Letter of Agreement we’d appreciate having processed.   Please advise who I can work...

Resolved! Support lookup by serial number

Is there a way through the Extreme Networks portal to look up a serial number and find out the support information on that equipment?  I do not have contract information.

Mark_B by • New Contributor
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What means Summit model names?

For Example , Summit x150 Summit x250 Sumiit x440 Sumit x480 etc… what mean’s this number? I look forward to your responses. thank you.

asman by • New Contributor
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Support During Covid-19

Dear Valued Customer,As all companies continue to navigate the Covid-19 situation globally, our teams are here (remotely) to assist you and your company in any of your Service Delivery needs such as needing technical troubleshooting and/or replacemen...

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