Connectivity Issues between Gaming Laptop and SecureStack PoE Switch

[judywatson]

Dear Community Members,

I am currently facing connectivity issues with my gaming laptop [https://www.lenovo.com/ca/en/d/gaming-laptops], which connects to a SecureStack PoE switch. The laptop is unable to establish a stable and consistent connection with the switch, causing frequent disruptions in my gaming sessions.

I have already tried various troubleshooting steps, including resetting the switch, updating the laptop's network drivers, and changing the Ethernet cable. However, the problem persists, and I am not able to identify the root cause of the issue.

I suspect that the problem could be related to the switch's configuration, as I have observed that the connection drops occur more frequently when multiple devices are connected to the switch simultaneously. Therefore, I would like to request the community's assistance in identifying any possible configuration issues that may be causing the connectivity problems.

Additionally, I would appreciate any suggestions on how to diagnose the issue further and any possible solutions to resolve the problem. I have attached the laptop's system information and switch configuration details for reference.

Thank you in advance for your support and expertise in this matter.

Best regards,

Judy

[EXTR_Paul]

I am unfamiliar with the legacy Entarasys products. But a switch is a switch.  ERS, EXOS, VOSS.  etc etc.

step 1 - Lets rule out the configuration.

If you have factory defaulted the switch, all ports are in VLAN 1 and open. Great.  Lets default the switch again.

With a default config, put two devices only on the switch and start a constant ping between them.  Don't bother putting an mgmt IP on the switch for now.  Then Watch for dropped packets.   With a defaulted switch with no configuration overhead you shouldn't see any dropped packets.  Then start introducing other devices slowly.  Perhaps give the switch a mgmt ip.

The key thing is you want to see when and where the network starts to see the dropped packets.   One faulty NIC can crash a network.

If that works then its not an issue with the hardware. 

Try that first. Let us know

[davitu]

Have you fixed the problem yet? What is the solution? I'm having the same problem as you

[AdrianO]

Seeing that the more devices connected to the switch the worse the issues, the first thing I´d check if that the upstream trunk isn't getting congested and drops packets.