Firmware update 5320 switch

[Tt100]

What’s the best way to be able to get all my extreme networks switches all on the same firmware? Bought second hand so don’t have access to the portal. Happy to pay a one off fee if need be, just to bring them all in line with each other but to use them properly I likely need access to the AVB and 10gbps options which not all have available currently

[Nithisha]

Hello @Tt100, 

As you have purchased used products, the serial numbers of these assets remain registered under the original end-user company's account. Therefore, in accordance with our policy we cannot provide assistance until the assets are registered to the new user company. 

To officially transfer ownership of the assets from the original account, we recommend contacting our Sales Team. They can provide information about the one-time support purchase option, which includes assistance with firmware upgrades and the asset transfer process.

Extreme Community Team

Nithisha