I can download firmware EOS successfully, but not EXOS firmware.

[Helio_Jose_Erha]

To try authentication informs that login or password is incorrect. See screen print.

[Anonymous]

Hello Helio,

I checked with our IT department it is looks like there was something wrong with your account. They just corrected it. Please logout completely, closing all broswer windows. Attempt to log back in but please go to the Extranet first (attempt to get to an EOS page first), then go to the EXOS pages. If it doesn't work after that, let us know.

[Helio_Jose_Erha]

Hi Henrique,

I have login, and password is no problem, so I can authenticate me and make EOS firmware download.

Thanks

[Henrique]

Hi Helio, please take a look in the article below:

How to create an extranet account

You can also click in "Request Web Login" and fill the form. Or even click in "Forgot Your Password" just in case you already have the access credentials.