Learning Account creation issue

[baf4846]

Hello Everyone,

I am trying to register for an Extreme Networks learning account so I can access training and start learning Extreme Networks technologies.

Over the past few days, I have created two separate accounts using different email providers (Gmail and Outlook/Hotmail). The registration appears to complete successfully, but I never receive the account verification email or password reset email. I have checked my spam/junk folders and waited several days, but no emails have arrived.

I have also tried using different browsers, devices, and even a VPN, but the issue remains the same.

Has anyone else experienced this problem recently? Is there a known issue with account activation emails, or is there a support team that can assist with activating my account?

Any help would be greatly appreciated.

Thank you.

[Ole]

Hi,

to set up an account for the Extreme Academy, you must use a company email address (business domain). Personal email addresses like Gmail, Yahoo, or Outlook are generally not permitted or recognized for accessing corporate training portals.

Regards

[baf4846]

I tested registration using a business email as well, but I am still waiting for the initial email required to set up my password. This suggests there may be an issue with the portal itself.

Many technology vendors provide free training and learning resources so that professionals can gain knowledge of their products, recommend them to employers, and potentially implement them in production environments in the future. Requiring a business email instead of allowing personal emails simply for learning purposes seems unnecessarily restrictive.

For example, I learned Fortinet technologies through their free training platform using my personal email address. As a result, I later recommended Fortinet firewalls in a previous organisation. It was a win-win situation for both me and the vendor.

Extreme Networks could benefit from adopting a more open approach to learning and certification, making it easier for individuals to explore and become advocates of their technologies.

[Nithisha]

Hi baf4846,

Thank you for your interest in Extreme Networks and for sharing your feedback.

We understand your concerns regarding the registration process and your feedback has been noted, will be shared with the appropriate team for consideration.

In the meantime, we would like to introduce Extreme Academy, our training and enablement program designed to help individuals develop networking knowledge and technical expertise. The program offers:

• A wide range of technical training courses
• Industry-recognized certifications
• Free learning resources to support professional development

To register for Extreme Academy, please visit:

Extreme Academy

At this time, registration requires the use of a company email address. Once your registration request is submitted, it will be reviewed by the appropriate team, and you can expect a response within approximately two business days.

If you have already registered using a business email address and have not received the initial password setup email, please check your spam/junk folder. If the email is still not received, please let us know, and we will be happy to investigate further.

Best Regards,

Nithisha K