New Portal

[Curtis_Parish1]

I am having issues with the new portal. First, finding a link off the extremenetworks.com page is not easy. The support link takes you to the old support page. Then clicking on case manager takes you to the transition page and then you have to figure out to open a case you need to click on downloads and licenses link to get the new portal login.

Add to that all the links I tried in the knowledge base are now invalid.

Any hope of cleaning all this up?

[Curtis_Parish1]

Since I am in grip mode... I do not see a way to export the case list to a file. I track some of them in an excel spreadsheet.

[Ryan_Mathews]

Thanks Curtis and keep it coming.

We don't have an export function on the Extreme Portal's Case Management feature yet. I'll take this as your endorsement for doing so in the future.

[Ryan_Mathews]

Hey Curtis,

My apologies for the poor navigation to the new Extreme Portal -- https://extremeportal.force.com

We'll get the transition page updated with better guidance -- http://www.extremenetworks.com/esupport-transition/

Ultimately, the Support Portal page (http://support.extremenetworks.com) still will guide you to the right resources. However, it's not ideal until we can retire these legacy systems entirely. The good news is, with eSupport out of the mix, we're half way. Extranet is next.

As you find things that look off or do not work, please let us know. We'll stay after it until we get it right.

[Ryan_Mathews]

Thanks Curtis. We'll keep working on it. I know navigation is not yet where we want it. Four websites that make up the Support Portal experience will be 1 eventually.

[Curtis_Parish1]

I see the transition page has been updated with better links. Thanks.