Updated GTAC User Guide

[Drew_C]

Sometimes there are questions or problems asked here on The Hub that are simply better suited to be resolved by our award-winning GTAC team. Such occasions are generally pointed out by someone requesting that you "open a case with GTAC." If you've ever wondered how to do that, look no further... We've just published our re-vamped GTAC User Guide.

You'll find it here: https://www.extremenetworks.com/support/policies/
Understanding its content will help us help you!

If you find something is unclear or missing, let me know and I'll do what I can to get it corrected.

[emanuel]

The link to the GTAC user guide that is on the support home page is broken
https://extremeportal.force.com/

can you check ?

thanks

[Drew_C]

... I know 😕

[emanuel]

Drew, the link is still broken ... 

[Drew_C]

I've got ticket open with the portal team to get it fixed. Fortunately, all of the other links on this post still work.