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Verifying understanding of warranty for x450a

Verifying understanding of warranty for x450a

Jimmy2
New Contributor
So the x450a EOS date is 10/31/2013 add 5 years hardware warranty ends on 10/2018 correct?
For ref SN : 1008G-80037
Fan issues:
10/11/2016 09:09:39.86 Switch, Error 6: Fan tray 1, fan #4, is operational. RPM (1000) is back to operating range which is at or above 1000. (X450a-24x, P/N: 800304-00-04, S/N: 1008G-80037, Rev: 4.0)
10/11/2016 08:53:09.85 Switch, Error 5: Fan tray 1, fan #4, has failed. RPM (0) is out of operating range which is at or above 1000. (X450a-24x, P/N: 800304-00-04, S/N: 1008G-80037, Rev: 4.0)
10/11/2016 08:52:39.85 Switch, Error 6: Fan tray 1, fan #4, is operational. RPM (1000) is back to operating range which is at or above 1000. (X450a-24x, P/N: 800304-00-04, S/N: 1008G-80037, Rev: 4.0)
10/11/2016 08:40:39.83 Switch, Error 5: Fan tray 1, fan #4, has failed. RPM (0) is out of operating range which is at or above 1000. (X450a-24x, P/N: 800304-00-04, S/N: 1008G-80037, Rev: 4.0)
10/11/2016 08:40:09.81 Switch, Error 6: Fan tray 1, fan #4, is operational. RPM (1000) is back to operating range which is at or above 1000. (X450a-24x, P/N: 800304-00-04, S/N: 1008G-80037, Rev: 4.0)
I have already opened up a TAC case, but wanted a concise answer regarding the hw warranty.

Thank you
5 REPLIES 5

Anonymous
Not applicable
Hello,

This product only has a 1 year warranty as listed on the following Web page.
http://www.extremenetworks.com/support/policies/#warrantyTag
The product part number is 16155 based on the SN your provided.

SUMMIT X450 Summit X450a-24x 16155 1 Year Warranty

The 5 year reference is usually with regards to when a device goes End of Service life. Whis is normally 5 years after End of Sales.

GTM-P2G8KFN