Concept for role-based courses?
Currently, the courses are being converted to role-based courses. Unfortunately, I did not understand this concept. Would it be possible for someone to explain this here?
We have the following groups of people as participants for the courses:
- Customer: Usually interested in knowing how the products work and how to configure and operate them.
- Partner: (e.g. PartnerWorks and PartnerWorksPlus) installation and troubleshooting
- Reseller: Distributor or partner who sells only ExtremeWorks and/or Extreme Premier service.
Current or future courses are (Please correct me if the names are not correct.):
- Deploy
- Manage
- Advanced Configuration
- Troubleshooting
I now have the following questions about this:
- What are the roles?
- What is the mapping between roles and groups of people?
- What is the mapping between roles and courses?
- What is the recommendation, who should take which course in which order.
